Foreign-Affiliated Hotel Front Desk - Intermediate Japanese (JLPT N2)

Job Description

■ Company Information

[Company Features & Job Overview]

The Property:
・Exclusive Resort Opening: Join the launch team for a brand-new, luxury condominium-style hotel on the beautiful, tropical paradise of Ishigaki Island (Opened September 2024).
・Premium Scale: The property features 121 spacious rooms (averaging 60-121 m2), 300 m2 Presidential Suites, two pools, a sauna, a dining restaurant, a club, and a poolside bar.
・All-Around Industry Training: Rather than being restricted to one department, staff are trained across multiple areas, offering a unique opportunity to master all aspects of luxury hotel operations.

Why Join Us?
・Creative Autonomy: We deeply value independent thinking. You will enjoy a high level of discretion to pitch new ideas, improve guest experiences, and help shape our workplace culture.
・Future Career Growth: As our hospitality division expands, you will have opportunities to participate in future hotel openings and step into leadership roles.
・Financial Stability & Great Perks: Backed by successful primary operations in real estate, the parent group offers exceptional financial stability.
・The company maintains a strong commitment to protecting base salaries, providing robust benefits, and consistently rewarding its team.

■ Job Details

[Job Description]

Experience a blend of Japanese "Omotenashi" (hospitality) and international friendliness.

Main Responsibilities:
・Handling guest check-ins and check-outs
・Guest relations, phone inquiries, and reservation management
・Cash register balancing, light property cleaning, room checks, and generating management reports
・Data entry of customer information, as well as consulting and aligning with the Hotel Manager and Team Leaders

Future Responsibilities:
・Revenue and sales management, and full cash register closing procedures
・Generating advanced management sheets, compiling essential data, and overseeing customer information systems

[Location]

257-19 Maezato, Ishigaki City, Okinawa Prefecture.
・20 minutes by car from Ishigaki Airport.

[Working Hours]

Monthly variable working hours system (8 actual working hours).

Shifts:
・Early Shift: 06:00-15:00 (1-hour break)
・Early Shift: 07:00-16:00 (1-hour break)
・Mid Shift: 11:00-20:00 (1-hour break)
・Mid Shift: 12:00-21:00 (1-hour break)
・Late Shift: 14:30-23:30 (1-hour break)
・Night Shift: 21:00-07:00 (2-hour break)
・Night Shift: 22:00-08:00 (2-hour break)

[Break Time]

60-minute break (Note: This applies to shifts 1-5; shifts 6 and 7 specify 2 hours).

■ Salary & Benefits

[Benefits]

・Pay Raises: Once a year.
・Bonus: Twice a year.
・Full transportation expenses paid
・Overtime allowance (For hours exceeding 20 hours)
・Late-night shift allowance.

[Holidays]

110 days per year.
・Monthly holidays: 9 days (Jan, Mar, May, Jul, Aug, Oct, Dec) / 8 days (other months).
・Summer vacation (4 days), Winter vacation (3 days).
・Paid leave, Refresh leave (based on years of service), Event leave (4 days upon joining), Congratulatory/Condolence leave, Maternity/Paternity leave (pre- and post-natal), and Nursing care leave.

[Welfare & Dormitory]

・Dormitory: Available for 20,000 yen/month.
・Private room with shared bath, kitchen, and laundry.
・Fully furnished (bed, TV, microwave, refrigerator, washing machine etc.).
・Full relocation costs covered (subject to regulations).
・Housing Allowance Available: 10,000 yen/month (Eligibility and terms vary based on company guidelines).
・Benefits: Overseas training trips, company-owned recreational lodges (Hawaii, Kyoto, etc.), NISA subsidy (5,000 yen/month), real estate perks, qualification acquisition incentives (50,000-300,000 yen), Full social insurance coverage, retirement pension system, and various social events.

■ Selection Process

[Requirements]

・Customer service experience is required.
・English Proficiency: Business level.
・Japanese Proficiency: JLPT N2.
・Open to those wanting to challenge the hotel industry or relocate to a tropical region.

< Desired Attributes & Skills >

・Dynamic, forward-thinking individuals with a positive outlook.
・A strong team player who thrives in a collaborative environment.
・Adaptable and culturally aware, with a passion for connecting with diverse groups of people.

[Selection Method]

・Interviews (2 rounds): Generally online via Zoom. (Final interview in person in Tokyo for Kanto residents).
・Web Aptitude Test.
・Job Offer: Approximately 3 weeks from application.