Travel Partner (Hotel Front Desk) - Advanced Japanese (JLPT N1)

Job Description

■ Company Information

Company Features and Work Environment
・ Multicultural and Global Workplace : With staff members representing over 38 countries and regions, you will work in an environment where you can engage with diverse cultures and perspectives daily.
・ Customer-Oriented and Autonomous Work Style : The company fosters an open, transparent corporate culture where creative ideas are welcomed, empowering each team member to take ownership of their work and make independent decisions.
・ Long-term Career in a Comfortable Environment : Overtime is minimal (approx. 5 to 10 hours per month), and there are no night shifts.
・ With 117 days off per year, we provide a stable, supportive environment where you can thrive long-term.

Ideal Candidate Profile
・ Proactive communicators who connect well with others.
・ Individuals with a consistent career trajectory and a clear sense of purpose.
br>・ Resilient individuals who adapt easily and thrive in a multicultural environment.
・ Those who find genuine fulfillment in serving and helping others.
・ Individuals who are eager to speak up, share opinions, and propose fresh ideas.
・ Candidates driven by a strong desire to work specifically for this hotel because they align with our corporate philosophy and vision, rather than simply wanting "any job in Japan."
・ Professionals who possess strong foundational workplace skills.

Eligible Statuses of Residence (Visa Categories) for Applicants: Engineer / Specialist in Humanities / International Services Note: Applicants holding a valid Spouse, Permanent Resident, or Long-Term Resident visa are also fully eligible
Number of Openings: 5 positions available

■ Job description

Job Title : Travel Partner (Hotel Front Desk & Concierge)
Job Description :
・ Managing guest check-in and check-out operations.
・ Providing hotel information, property orientation, and general guest services.
・ Handling reservation inquiries via email and telephone.
・ Serving as a local guide by recommending sightseeing spots, hidden gems, and cultural experiences to guests.
・ Note: Over 90% of guest interactions will be conducted entirely in English.
・ Brainstorming and implementing creative guest service initiatives to elevate the overall travel and stay experience.

Working Conditions
Location : Assigned to a facility within Osaka or Kyoto Prefectures specific initial location will be finalized after an official job offer is extended. Future transfers and relocations across locations are possible).
Work Hours : 3-shift rotation system (No night shifts).
・ Early shift: 07:00 - 16:00
・ Mid shift: 09:00 - 18:00
・ Late shift: 13:00 - 22:00
Average weekly working hours: 40 hours .
Overtime : Approximately 5-10 hours per month.
Break Time : 60 minutes.

Salary and Benefits
Basic Salary : 240,000 yen per month.
Estimated Annual Income : 3.36 million yen - 4.27 million yen (Calculated based on actual bonus payouts from the previous fiscal year).
Overtime Pay : Available (Based on hours worked).
Bonus : Twice a year (June and December).
Salary Increase : Twice a year (July and January).
Holidays : 117 days/year (includes annual paid leave, maternity/childcare leave, refresh leave, anniversary leave, stock leave(accumulated sick leave), congratulatory/condolence leave, etc.).
Dormitory : Not available.
Benefits :
・ Commuting allowance (up to 40,000 yen/month).
・ Rent Subsidies Available ( Subject to corporate regulations; up to 20,000 yen/month ).
・ Full Social Insurance (Health Insurance, Employees' Pension, Employment Insurance, Workers' Accident Compensation Insurance).
・ Educational & Professional Development Support Systems.
・ Regular health checkups.
・ Comprehensive Corporate Benefits Service (Discounts on resorts, leisure activities, sports clubs, etc.).
・ Travel expenses (relocation to Japan) covered.

■ Selection Process

Application Requirements
・ English Skills : Business level (TOEIC 750+ or higher).
・ Japanese Skills : JLPT N1 level.
・ Experience : Prior customer service experience required ( Part-time/ student work experience is accepted ).

Selection Method
Document screening - First interview - English speaking test - Final interview (Online interviews available).