Hotel Front Desk Receptionist - Intermediate Japanese (JLPT N2)

Job Description

■Company Vision/Features

With a vision of "A hotel alliance gathering the beauty of Japan," the company pursues the best locations that exceed guest expectations and aims to be hotels that are the "pride of the town" contributing to the local community.

■Job Description

・Comprehensive Front Desk & Reception Operations: Check-in/out, guest room escorting, reservations, arranging various guest requests, phone handling, etc.
・Payment Processing & Settlement
・Night Shift Duty: Approximately 10 days per month; handled equally by all permanent employees)

■Scope of Changes in Duties

Potential for involvement in all operations of the corporation in the future, depending on the company's business situation and individual aptitude.

■Work Locations

・Kyoto: 2 facilities in Shimogyo-ku, Kyoto City.
・Osaka: 6 facilities (Sakai City, Moriguchi City, Osaka City, and 3 facilities in Chuo-ku, Osaka City including a brand-new location opened in January 2025)

■Scope of Changes in Work Location

Any facility operated by our corporation. (Relocation or transfer may occur based on the corporation’s business conditions and operational needs).

■Working Conditions

・Working Hours: Monthly Modified Working Hours System (Averaging 172 hours/month)
・Actual Working Hours: 8 hours per day
・Break time: 60 minutes
・Shift Examples: 07:00-16:00, 15:00-00:00 (next day), 23:00-08:00 (next day)

■Benefits

・Overtime Pay
・Late-Night Shift Premium
・Meal Allowance (From 300 yen per meal)
・Commuter Allowance (Up to 100,000 yen/month)
・Bonuses: Distributed twice a year (Tied to company performance; may not be paid out in lean years)
・Pay Raise: Once a year
・Probationary Period: 3 months
・Full social insurance (Health Insurance, Employment Insurance, Workers' Accident Compensation Insurance, Employees' Pension)
・Employee discount for company facilities
・Annual Health checkups
・Employee cafeteria (from 300 JPY/meal)

■Holidays

・107 days per year (Shift system: 9 days/month; 8 days in February excluding leap years)
・Paid leave (1-10 days granted upon joining, up to 20 days/year from the following year)
・Congratulatory/condolence leave, childcare/nursing care leave

■Application Requirements

・At least 2 years of experience at a hotel front desk
・Able to provide customer service in Japanese (JLPT N2 or higher)
・English proficiency at daily conversation level or higher (English is essential as 90% of guests in some facilities are international tourists/business travelers, and employees communicate in English)