Resort Hotel Front Desk Staff - Intermediate Japanese (JLPT N2) / English required

Job Description

■Company Overview

Located in Appi Kogen, Iwate Prefecture, this resort hotel sits within one of Japan’s premier ski destinations. The region is under active development to become a world-class resort area, with recent hotel openings and the nearby Harrow International School Appi Japan further enhancing the area’s appeal.

■Work Location

Iwate Prefecture, Hachimantai City, Appi Kogen (nearest station: JR Hanawa Line “Appi Kogen Station”)
・Commuting by car permitted
・Company dormitory available within walking distance (approx. 2 minutes)
・Dormitory fee: 8,000-40,000 yen/month (utilities included)
・Future transfers to group hotels or Morioka office possible

■Job Description

Front desk operations at a resort hotel reopened in 2022 after renovation.
・Guest check-in and check-out
・Guiding guests within the hotel and responding to inquiries
・Reservation management and phone/email correspondence
・Other front office duties as assigned

■Working Hours

Shift-based schedule between 06:00-24:00 (with overnight shifts)
Example shifts: 06:00-15:00 / 11:00-20:00
※ Shift times may vary slightly depending on operational needs
Annual variable work system (average 40 hours per week, 105 holidays per year)
※ Some shifts (including overnight) may have different break durations

■Salary & Benefits

・Base salary: 180,000-200,000 yen/month
・Overtime pay provided (actual hours basis)
・Commuting allowance: up to 50,000 yen/month (company policy; applies to vehicle commuting)
・Social insurance coverage (health, pension, employment, workers’ compensation)
・Retirement allowance system (until age 55; probation period not counted)
・Qualification support program (including allowance for certified skills)
・Employee dormitory available (approx. 12,000 yen/month, utilities included)
・Employee cafeteria (200 yen/meal for lunch and dinner; breakfast available in winter)
・Company facilities discount: free ski lift/gondola use, 50% off hot spring access, 10-20% off shops/restaurants

■Holidays & Leave

・105 holidays per year (shift-based system, 7-9 days off per month)
・Paid leave
・Special leave (congratulatory/condolence)
・Annual variable work schedule

■Qualifications

・No academic background required
・Hotel or customer service experience preferred
・English communication ability required
・High-end hotel experience preferred
・JLPT N2 or higher
・Must comply with company appearance and conduct standards

■Selection Process

・1-2 interviews
・Online interviews available (Teams/Zoom)