Apartment Hotel Front Desk (Bilingual Position) - Advanced Japanese (JLPT N1) / Business-level English

Job Description

■Company Overview

・A multicultural, global workplace with staff from over 38 countries and regions.
・An environment that encourages autonomy and creativity, allowing each employee to contribute ideas and take ownership of their work.
・Stable, long-term employment with no night shifts and limited overtime (approx. 5-10 hours per month).
・117 annual holidays ensure a healthy work-life balance.

■Ideal Candidate

・Proactive communicator
・Consistent career motivation and strong sense of purpose
・Able to adapt to a multicultural environment
・Finds fulfillment in helping others
・Eager to share ideas and feedback
・Chooses this company for its vision and philosophy-not just to work in Japan
・Demonstrates professionalism and reliability

■Position

Apartment Hotel Front Desk (Travel Partner)

・Check-in/check-out operations
・Guest information and hotel guidance
・Reservation and inquiry handling (email/phone)
・Tourist spot and sightseeing advice for guests
・Developing and providing guest service improvements
※Over 90% of guest interactions are in English

■Work Location

Osaka and Kyoto Prefectures (facility assigned after job offer)
※Possible transfers depending on business needs

■Working Hours

3-shift rotation system (no night shifts)
・Early shift: 07:00-16:00
・Day shift: 09:00-18:00
・Late shift: 13:00-22:00
・Average monthly overtime: 5-10 hours
・Break: 60 minutes
・1-month unit shift schedule (average 40 hours/week)

■Salary & Benefits

・Monthly salary: 240,000 yen
・Estimated annual income: 3,360,000-4,270,000 yen (calculated from previous year’s bonus record)
・Overtime allowance provided
・Bonus: twice yearly (June and December)
・Salary increase: twice yearly (July and January)

■Holidays & Leave

・117 days off per year
・Annual paid leave
・Maternity/paternity leave
・Refresh leave
・Anniversary leave
・Stock leave
・Condolence leave

■Benefits

・Commuting allowance (up to 40,000 yen/month)
・Housing allowance (up to 20,000 yen/month, per company rules)
・Social insurance (health, pension, employment, workers’ compensation)
・Education support system
・Regular health checkups and health consultation service
・Comprehensive welfare program (resorts, leisure, sports club discounts)
・Relocation/travel expenses covered
・Dormitory: none

■Qualifications

・Business-level English (TOEIC 750+)
・Advanced Japanese proficiency (JLPT N1)
・Customer service experience (part-time acceptable)

■Selection Process

・Document screening
・First interview + English speaking test
・Final interview
・Online interviews available