Resort Hotel Front Desk Staff (No Night Shift) - Intermediate Japanese (JLPT N2) and English Required

Job Description

■Company Overview

The company operates apartment-style resort hotels in Japan, providing comfortable long-term stays for domestic and international guests. The organization emphasizes quality hospitality, stable operations, and a supportive work environment for employees.

■Job Description

This position involves front desk operations at apartment-style resort hotels. Night shifts are not required. You will support guests throughout their stay while maintaining smooth daily hotel operations.

■Responsibilities

・Check-in and check-out operations
・Reservation confirmation and guest support via email and phone
・Providing information on local sightseeing spots and restaurants
・Coordination with cleaning companies
・Guest communication in English and Japanese
・Report creation (complaint handling reports, etc.)
・Simple accounting-related tasks

■Work Location

・Karuizawa, Nagano Prefecture
・Kumejima, Okinawa Prefecture

■Working Hours

Shift-based schedule under a monthly variable working hours system.
Example shifts:
・7:00-16:00
・9:00-18:00
・13:00-22:00
・Break time: 60 minutes

■Holidays & Leave

・117 days off per year
・Two days off per week (shift-based)
・Summer and winter holidays available
・Paid leave: 10 days granted after 6 months of employment

■Compensation

・Base salary: 240,000 yen per month
・Fixed overtime allowance: 70,571 yen
・Commuting allowance provided (up to 40,000 yen per month)

■Benefits

・Full social insurance coverage (health, pension, employment, workers' compensation)
・Annual salary increase (once per year)
・Bonus twice per year
・Employee health checkups
・Welfare benefit services (leisure facilities, sports clubs, etc.)
・Retirement age: 65

■Company Housing

No company dormitory available. Housing allowance provided up to 20,000 yen per month.

■Qualifications

・Japanese proficiency: JLPT N2 or higher (must be able to work in Japanese)
・English proficiency: Intermediate or higher
・Customer service experience (including convenience store experience acceptable)
・No specific academic background required

■Selection Process

・Document screening
・Web-based written test (general knowledge)
・1 to 2 interviews (online interviews available)