Apartment Hotel Front Desk Staff (Travel Partner) - Business English and Japanese (JLPT N2)

Job Description

■Company Overview

The company operates apartment-style hotels designed for long-term stays, offering international guests the experience of living comfortably while traveling in Japan. Since its establishment in 2017, the company has expanded rapidly and currently operates multiple properties across Tokyo, Kyoto, and Osaka, providing a global and multicultural working environment.

■Job Description

You will be responsible for front desk operations at apartment-style hotels primarily serving international guests. Over 80 percent of staff members are non-Japanese, creating a highly global workplace environment.

■Responsibilities

・Check-in and check-out operations
・Providing hotel and local area information to guests
・Handling reservation inquiries via email and phone
・Responding to guest questions and requests in English and Japanese
・Supporting smooth daily hotel operations

■Work Location

Assigned to one of the company’s apartment hotels located within Tokyo’s 23 wards. Specific assignment will be determined after hiring.

■Working Hours

Shift-based schedule under a monthly variable working hours system (average 40 hours per week).
Example shifts include 7:00-16:00, 9:00-18:00, and 13:00-22:00.
・No night shifts
・Average overtime: approximately 5-10 hours per month

■Holidays & Leave

・117 days off per year
・Shift-based two-day weekend system
・Paid leave granted upon joining (3-10 days initially)
・Additional paid refresh leave (3 days in June and 3 days in November)
・Childcare leave available

■Compensation

・Monthly salary: 240,000 yen
・Base salary: approximately 210,000 yen
・Fixed allowance: 30,000 yen per month
・Expected annual salary: 3,360,000-4,270,000 yen
・Salary determined based on skills and experience

■Benefits

・Full social insurance coverage (health, pension, employment, workers’ compensation)
・Commuting allowance (up to 40,000 yen per month)
・Housing allowance available (up to 20,000 yen per month, conditions apply)
・Paid training and onboarding program
・Health checkups and welfare benefit services
・Retirement age: 65

■Qualifications

・Business-level English and Japanese proficiency (JLPT N2 or higher)
・No prior hotel experience required
・Customer service mindset and strong communication skills
・Experience as part-time or temporary staff acceptable

■Selection Process

・Document screening
・First interview and English test
・Final interview