Hotel Front Desk Staff (Foreign-Affiliated Hotel) - Intermediate Japanese (JLPT N2) / Business-level English

Job Description

■Company Overview

Located in Okinawa’s Ishigaki Island, this foreign-affiliated resort hotel welcomes guests from Japan and overseas. The company emphasizes hospitality, professionalism, and cultural exchange, creating an environment where employees can develop global communication and service skills.

■Job Description

As a hotel front desk staff member, you will be responsible for various guest-facing and administrative operations, including:
・Guest check-in and check-out procedures
・Providing information on hotel facilities and local sightseeing
・Handling inquiries and reservations (in-person, phone, and email)
・Coordinating guest requests with other departments
・Supporting international guests in English
・Processing payments and managing records

■Work Location

Ishigaki City, Okinawa Prefecture
(Assignment to hotel property on Ishigaki Island)

■Working Hours

Shift system (actual working hours: 8 hours per day)
・Early shift: 06:00-15:00
・Day shift: 09:00-18:00
・Late shift: 13:00-22:00
・Night shift: 22:00-08:00
・Overtime: approx. 10 hours/month

■Salary & Benefits

・Monthly salary: 220,000-270,000 yen (includes fixed overtime allowance)
・Bonus: twice yearly (July and December)
・Salary increase: once yearly (April)
・Commuting allowance (as per company regulations)
・Housing available (20,000 yen/month)
・Overseas training opportunities available
・Retirement allowance system
・Qualification acquisition support
・Comprehensive social insurance coverage (health, pension, employment, workers’ compensation)

■Holidays & Leave

・108 holidays per year
・8-9 days off per month
・Annual paid leave (10-20 days)
・Special leave and other company-designated holidays

■Qualifications

・JLPT N2 or above
・Business-level English communication skills
・Customer service experience in hotels, restaurants, or related fields preferred
・Ability to work in a team and provide professional service
・Interest in hospitality and cultural exchange

■Selection Process

・Document screening
・First interview (online available)
・Final interview (onsite)