Hotel Front Desk & Hospitality Staff

Job Description

Y=■Company Overview

Our group operates hotels nationwide for both business and leisure travelers. As part of a Tokyo Stock Exchange listed company, we offer a stable management foundation and an environment where employees can work with confidence. We recommend this position for those who wish to build a career in high-class hospitality under stable conditions.

■Job Responsibilities

・Front desk reception including check-in, check-out, and guest guidance
・Handling room reservations via phone and internet
・Data entry and basic computer operations
・Guest support via phone and counter, providing information
・Use of language skills (English, Chinese, etc.) welcomed

■Work Location

Position assigned based on preferences and availability across 162 hotel locations nationwide.

■Working Hours

・Early shift: 7:00-16:00 / 8:00-17:00; Late shift: 13:00-22:00 / 14:00-23:00; Night shift: 22:00-07:00 / 23:00-08:00;
・Actual working hours: 8 hours (10-hour shift with breaks may apply)
・Shift-based schedule

■Days Off

・At least 8 days off per month
・104+ days off per year

■Salary & Benefits

・Base salary: from 182,000 yen/month (varies depending on hours)
・Bonus: twice yearly (performance-based, 2023 reference: 5.1 months, average 928,000 yen)
・Transportation expenses fully covered (per company rules, bicycle/motorbike commuting not allowed)
・Full social insurance (health, pension, employment, workers’ compensation)
・Salary increase system (performance-based)
・Training system provided
・Hotel discounts
・Employee promotion to permanent staff available
・Company housing not provided

■Work Environment

・Smoking policy: indoor smoking prohibited in principle

■Qualifications

・No specific academic background required
・Customer service experience
・Basic PC operation skills
・Friendly and welcoming demeanor
・Long-term employment possible
・Japanese proficiency: JLPT N1 (Kanto, Osaka, Okinawa), JLPT N2 (other areas)
・English, Chinese, or Korean skills are a plus, but not required

■Selection Process

・2 interviews total
・First interview online, final interview in person